Help with the Security Question

Hello, I'm having a great problem with my FUT.
 
I forgot the answer to my security question and got my account locked. 
Following the instructions gave in "http://help.ea.com/en/article/how-to-reset-your-secret-question-in-fifa-ultimate-team/" I got in the FUT 15 Coins website to complete this task:"When you are asked for your secret question, click on Forgot answer?" but there ain't anything asking for my secret question, so I tried to acces the Web App, but:"Your Account has been locked. You can reset your question by logging into a trusted console. If you are unable to do so, contact a Game Advisor." I believe that my trusted console is the platform I used to play FUT, which is surely my computer, however,when I'm logging in to Origin and FUT, a message is shown telling me that my account is locked, and to search for help in "help.ea.com".It appears to be an unfinishing cicle, where I cannot find any kind of solution.
 
And I've already changed my security question in Origin, but nothing changed, what makes me very *. Please, help

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